Refund policy

We want you to feel confident with your Persipure purchase. Due to the personal-care nature of our soap, we cannot accept returns of products that have been opened, used, or damaged after delivery.

30-Day Return Policy

You may request a return within 30 days of receiving your order. To be eligible, the product must be unused, unopened, and in its original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the product and packaging. We’ll review the issue and work to make it right.

Refunds

Once an approved return is received and inspected, we’ll notify you. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal-care products cannot be returned unless they arrived damaged or defective.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.

For any return or refund questions, please contact us through our store’s contact page.